Gas Fire Table

bahama

Bahama Gas Fire Table - VIEW NOW

Outdoor Fires Range

Check out our new Exclusive Outdoor Fires Range

Fireplace Baskets

Terms and Conditions

This Web Site (www.prestigiousfires.co.uk) is operated by Prima Industries Ltd ('we' or 'us'). These terms will apply to all your purchases from our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order. We may change these terms from time to time. Please check them before you make a new purchase.

Payment

You can pay for your order by Visa, MasterCard, Delta/Connect or Switch. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information. If billing and delivery addresses are not the same, we may require a utility bill for confirmation. All prices quoted on our Web Site include VAT unless stated otherwise. Delivery on all products excludes delivery, unless stated by us.

Your Agreement With Us

We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

Delivery

Definitions

Supplier – Prima Industries Ltd.

Consignee – Customer

Courier – APC / DHL / FedX / Royal Mail

Ekofuel- Bio-ethanol liquid

 

Delivery Service

 The price of EkoFuel bioethanol fuel includes free next working day delivery for orders placed up to 3.45pm for delivery to England, Wales and parts of Scotland (excluding bank holidays and weekends).

Deliveries to Scottish postcodes AB30, AB33-36, DD8, DD9 & FK16 are on a free 2-5 day delivery service.

Next day delivery is available to Scottish highland postcodes AB41, AB51-52, FK17-21, IV1-20, IV25, IV30-37, IV63, PA21-33, PA37-39, PA15-26, PH49-50 with an additional charge.

2-5 Day delivery is available to Scottish highland postcodes AB37-38, AB42-45, AB53-56, IV21-24, IV26-28, IV40, IV52-IV54, KW1-KW14, PA34-35, PA36, PA40, PH30-41 with an additional charge.

AM (before 12noon Mon to Fri) and Saturday AM (8am-12noon) delivery services are also available to some addresses for an additional charge.

Unfortunately due to the flammable nature of the fuel, we are unable to deliver the bioethanol fuel to Scottish Isles, Northern Island, Off Shore & Channel Islands.

 

The courier providing your delivery service will be determined by the supplier and can be one of the following;

APC Overnight

DHL

FedEx

Royal Mail

 

Once an order is despatched, an automated email will be sent to the email address on the order advising of the delivery courier and tracking number to allow the delivery to be tracked.

Delivery will be made in line with the delivery service selected.

 

All items are requested to be left safe. Leaving an item safe will be at the driver's discretion, The goods are left at the risk of the buyer and the order is considered fulfilled once the driver has left the parcel(s) as the delivery is to the address and not an individual. If a buyer asks for the goods to be left safe and they cannot be located following delivery, while we will provide as much information as available from the courier, Prima Industries Ltd and the courier accept no responsibility for the theft or damage. It is the buyer’s responsibility to contact the Police regarding any lost deliveries from theft. 

 

Large quantities of fuel

Up to 192L of fuel can be bought online however we can supply larger quantities, from pallets (756L) up to lorry loads. If you are interested in large quantites of fuel, please call us on 01709 524 162 or contact [email protected] for very competative prices and delivery quotes. 

 

 Delivery restrictions

Due to the flammable nature of the bioethanol fuel, we are unable to ship across water to Scottish Isles, Northern Ireland, Off Shore & Channel Islands. 

 

Unsuccessful Attempted Deliveries

 If no-one is in for the delivery and depending on the delivery service selected, the item may be left with a neighbour, left safe or returned to the depot awaiting further contact from the consignee.

 

All deliveries will be made to the delivery address provided at the time of the order. We cannot authorise any requests to change the delivery address.

Leaving the item safe or with neighbour is at the delivery drivers discretion. Any delivery requests that are made are not guaranteed. Leaving safe is not permitted for business addresses, flats and multi occupancy housing.

 

If you received a delivery attempt by the courier APC Overnight which was unsuccessful, the parcel(s) will be held in the courier’s local depot, awaiting further instruction from the consignee. Your parcel(s) will be held for two working days before being returned back to sender. The receiver must contact the courier, with the tracking number, within the two days to arrange a suitable time for re-delivery or collection. The redelivery will be carried out in line with the same service selected at the time of order. No changes to the delivery address or type of delivery method are permitted. Please note: If the package is returned to sender there will be a charge for redelivery or a refund issued minus the cost of return carriage. It is APC’s policy to allow for two attempts including the original delivery attempt. The item will still be available for collection up to four days from the date of shipment however any further delivery attempts may incur an extra charge.

 

If you received a delivery attempt by the courier DHL which was unsuccessful, the courier will attempt a second delivery the next working day on the same service. If the second attempt is unsuccessful, the parcel(s) will be held at the courier’s local depot for five days after the first delivery attempt before it is returned back to the sender. The receiver must contact the courier, with your tracking number. within the five days to arrange a suitable time for re-delivery or collection. The redelivery will be carried out in line with the same service selected at the time of order. No changes to the delivery address or type of delivery method are permitted. Please note: If the package is returned to sender there will be a charge for return carriage and a refund issued minus the cost of return. It is DHL’s policy to allow for three attempts including the original delivery attempt. The item will still be available for collection; however any further delivery attempts will incur an extra charge.

 

If the item is returned to sender a refund will be issued minus the return carriage.

 

Failed Delivery attempts by Courier

Although rare, failed delivery attempts can occur. If the parcel(s) are out for delivery but is unsuccessful for reasons such as the delivery driver running out of time or roads being closed etc, the parcel(s) will go out for another delivery attempt the next working day on the same service (excluding weekends and bank holidays).

 

It is the consignee’s responsibility to keep a track of their delivery. If the parcel(s) are not showing as out for delivery as expected, or the consignee have not received the parcel(s) when expected, please contact the courier for more details.

 

If the parcel(s) are delayed and not out for delivery for reasons such as; mis-routing, delayed trunks, damaged packaging etc, the parcel(s) will go out for delivery again the next working day (excluding weekends and bank holidays).

 

If the item is lost then the courier will start their searches routine to locate the item. If the item is located it will be put out for delivery the next working day after being found. If the item is not located once the searches have completed then the supplier will arrange for a replacement item to be sent to consignee on next business day service.

 

Damaged or Faulty Goods

If you receive goods in a damaged condition, please make a note of this on the delivery note or courier's paperwork when signing. Failure to note any damage when receiving the item will void the opportunity to claim. 

Goods must be checked on delivery and faulty goods must be reported within 24 hours of delivery with supportive evidence i.e photographic images. If there is a problem with your goods, please contact us on 01709 524 162 or via email at [email protected], Monday – Friday, 9am – 5pm. We will respond within 24 hours excluding weekends and bank holidays.  

 

If the item was left safe at your own risk Prima Industries Ltd and their couriers hold no responsibility for any damage to the item.

 

Incorrect Goods/Wrong Amount of Goods

It is your responsibility to ensure that you have signed for the correct number of goods on delivery. At time of delivery you must also check that you have received the correct goods in accordance with your order. If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the delivery despatch note when signing. You must notify us of this by phone, email or letter in any case within 24 hours from receipt of goods. If the parcel(s) were left safe and you believe you have received the wrong goods or an incorrect amount, please contact customer service within 24 hours of the item being left safe.

 

If the item was left safe at your own risk Prima Industries Ltd and their couriers hold no responsibility for any missing items.

 

Please Note: Do not use an item if it is damaged or an incorrect item. This counts as acceptance of goods and the item is then non returnable.

 

Unwanted Items

You have the right to cancel your order at any time before goods are delivered to you for any reason. In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement, at any time, up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us at your own cost. A 20% restocking fee will be incurred when any goods are sent back unwanted after the 7 day cooling off period, this will be deducted from the your refund. Proof of purchase is required when returning items. 

When we receive the goods we will inspect them to ensure the goods are in the same condition as when we sent them to you. All items are subject to inspection. As a consumer you have a duty to return the goods in perfect condition. We advise that you should return the product within its original packaging as it will insure that the product is not damaged on its return journey.

We advise you to take out insurance on your goods when sending them back to our returns dept. If goods arrive to us damaged, you will be charged the full cost of the product.

Please Note: We are unable to take back items that are over 28 days old from date of delivery.

 

 

Availability

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

 

What isn't covered by this Cooling Off period?

Goods that are made to your personal requirements for example custom inserts.

Faulty Items

If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents), please contact us at your earliest convenience. We shall then arrange for an engineer to visit you (subject to a call-out fee) or request that the product is returned for inspection. Based on the engineer's assessment, we will establish whether the problem is a manufacturing fault, installation fault, negligence or wear and tear. If deemed a manufacturing fault, the product is covered under our standard 12 month warranty and the engineer will be carry out repairs on site or order parts and come back at your convenience to carry out the repair (at our cost). Under these circumstances the call-out fee will be refunded.

If the fault is due to incorrect installation, you have the following options:

  1. We can correct the installation for you, we will provide a quote at the time of inspection for this.
  2. You can contact your original installation engineer to correct the problem.

If on inspection it is found that a lack of care and attention has caused the fault, we will provide you with a quote to repair the problem.

However should you live in an area where there is no servicing coverage by their engineers, you must contact us for assistance. Areas normally affected are listed below:

Ireland
Isle of Man
Isle of Wight
Jersey
Guernsey
Scottish Isles
Scottish Highlands

Complaints Procedure

If, in the event, you wish to make a complaint, please contact us via email at [email protected] or via writing:

Prestigious Fires

c/o Prima Industries Ltd

Unit 2 Chesterton Court

Chesterton Road

East Wood Trading Estate

S65 1SJ

We shall then fully investigate the matter and contact you via email within 5 working days from receipt of your email or letter. This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affect your statutory rights.

 

Delay or Failure to Perform

We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.

  • an act of God, explosion, flood, fire or accident
  • war or civil disturbance
  • strike, industrial action or stoppages of work
  • any form of government intervention
  • a third party act or omission
  • failure by you to give us a correct email or delivery address.

If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.

 

Customer Information

If you have any queries or require further information regarding our products or your purchase, you can e-mail us at [email protected], or write to our Customer Services department at: Prestigious Fires, C/O Prima Industries Ltd, Unit 2a Westfield Craft Park, Westfield Road, Rotherham, South Yorkshire, S62 6EY.

Data Protection and Privacy Statement

We operate a strict Data Protection and Privacy Policy, we will not share any information (without your permission) with any external organisations unless required to complete your order (e.g. giving your name and address to our couriers).

Caring For Your Purchase

Always refer to the operating, care and maintenance instructions in relation to each product.

Product Descriptions

We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product. While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate. The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

Governing Law

All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts. If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Feedback

Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department.

Images on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. We will supply the product as supplied to us by the manufacturer.

General

Prestigious Fires is the internet trading name for Prima Industries Limited which is a registered company of England and Wales, Company Number 5688373, with a registered office at Unit 2 Chesterton Court, Chesterton Road Eastwood Trading Estate, Rotherham, South Yorkshire, S65 1SJ