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What Do Our Customers Think of our Products?

We constantly seek feedback, so we can deliver the best products to you. If you have bought any products from us, please fill in this form and tell others (and us) about your experience with Prestigious Fires.

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    • Thought I would send you a picture of the fire now it’s all installed.
      We are very happy with it and its looks fantastic.
      Worth the wait !!!
      Thanks for all your help

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    • Hi Louise

      Thanks for your support.

      We love the surround! The fire will really transform the living room

      Kind regards

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    • This is the best online service I have ever come across. Competitive pricing, simple ordering and payment. Always next day delivery. Exemplary

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    • Wow
      Really good price, and amazing delivery time.

      Smells wonderful in my new burner.

      Thanks

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    • This is the very best bio fuel I have ever used. The price cant be beaten and the delivery time is very quick. A first class product and service. Top mark from me.

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    • Fantastic contempory fire, We love it and everyone that see it wonts one. Its in the consevatory and even in the cold times of this winter the heat is so great we have had to open a window or door. The fuel seems to last much longer than we anticipated. Thank you Imagine for allowing us to have such a unique fire in Cornwall at such a great price.

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    • Very impressed with the service. Ordered on the 20st December, arrived at 11 am on the 21st in the midle of Christmas deliveries

      Good price and an easy to use web site as well

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    • Looked every where for Bio ethanol fuel and this deal was the best I could find. Delivery was next day as promised. Great price and service,
      will use again. Pity their fires are not as cheap other wise I would buy from them.

      Prestigious Reply
      Are burners are not the same as others, ours are TUV tested fr safety and emmisions which other cheaper models aren't.

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    • Many thanks for my delivery excellent service Steve

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    • I just wanted to drop you a line to say thank you for your fantastic customer service

      My wife and I have been incredibly impressed. Well done and thanks again – I am sure that this approach will lead to great success with your business


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    • I just wanted to drop you a line to say thank you for your fantastic customer service. My wife and I have been incredibly impressed

      Well done and thanks again – I am sure that this approach will lead to great success with your business

      I am keen to show my appreciation by making a donation to a charity of your choice

      Tell me if there is one that’s close to you heart so that I can do that

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    • Hi, just a quick note to say 'thank you' for delivery on Friday as requested (order arrived about 15mins ago), much appreciated. Will definitely do the same again

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    • I have just taken delivery of the goods.
      Many thanks for the great service.
      Will place another order soon.

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    • Their service is second to none,you pay your money and they deliver the goods,very efficient. we will definitely buy from them again in the near future.

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    • What fantastic service will definitely use again and recommend to others

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    • Excellant company for very fast and professional service, my fuel arrived next day and very well packaged and postage was free very competitive and I'm extremely happy why order from anywhere else, thank you .

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    • We love our bio fire with its logs and ceramic pine cones, its almost worth having winter on our doorstep to know that we will be lighting it again soon and feeling its cosy warmth and flames knowing that its the cleanest fuel we could use..

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    • Ordered some Bio-fuel and it was delivered the next working day. Great service will use again.

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    • I purchased the Bioethanol fuel and the service from Prestigious fires is always excellent, easy on line ordering, prompt delivery. We use Prestigious fires every time for our fuel. The product is excellent and makes our fireplace light up!

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    • Wow, the wonderful glow from a perfect fire. Warms the room in minutes and makes me feel so cosy!!!

      My home is now warm and welcoming to friends and family, with my fire blazing away... yet all so safe.

      I'm mesmorised by the flames

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    • I have to say I am extremely satisfied with my recent purchase of a Livorno Fire. It has become the central feature of the living room - more a work of art than a mere fire. Everyone who visits admires it - I have even had to demonstrate it during the summer!

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    • I ordered a couple of Bio Ethanol fuel bottles and I am very satisfied with the service of Prestigious Fires, the quality and prices of their fuel!
      I'm sure I'll deal with this company again.

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    • Thank you for all the help you gave us in deciding about our bioethanol fuel fire. You were extremely helpful and didn't try to sell us anything we didn't need. We are very pleased with the result particularly the logs, which are very realistic. We were worried whether there might be a smell as this is being used in a room where the chimney has been blocked off. It was one of our biggest concerns, but after using the fuel for some weeks, there is no more smell than you get with a candle in the room.
      Many thanks.

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    • Excellent service, have used the fuel in the fire and seems to be ok.

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    • The Inset fire that we ordered last spring has worked beautifully in the scheme it was intended for. My husband was really impressed by just how much heat it gives out.

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    • Excellent customer service and fire works really well and looks good.

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    • "Thank you very much for the fast delivery of the fireplace - it has arrived safely. I was very surprised to find a set of ceramic logs included in the delivery. Thank you very much for this. I haven't had time to test it, yet - but should be able to do so tonight.

      All the best and thanks again."

      Michae Kleine, Buckinghamshire, 6th September 2010

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    • "My fuel arrived at 10:00am this morning, thank you so much for such an impressive service I am very grateful. Have already recommended you to someone looking for a bio ethanol fire hope you get their business.

      many thanks again"

      Louise Walters ( aka chuffed from Leicester), 8th January 2010

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    • "My husband is now home and has unpacked the fire. We are delighted with it and have already had it lit.It looks great."

      Janice McCreavey, 22nd September 2009

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    • "Thank you for the reply, the fire is in (& the right way round) & looks fabulous. It works well & everyone who has seen it has asked where I got it from & we are VERY proud to tell them.

      Thank you so much."

      Sally Mitchell, West Sussex, 11th August 2009

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    • "Thank you very much looking forward to trying it out!"

      Juliana Parker, London, 15th June 2009

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    • "Thank you very much. Very happy with your burner. It's opened up the room beautifully and the pebbles and sticks look rather lovely."

      Kim Fletcher, London, 21st January 2009

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    • "Happy New Year. Many thanks for sending the tray."

      Vivienne Davidson, Tourrettes Sur Loup - France, 9th January 2009

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    • "I am delighted with the fire and will send you some photos shortly. Thrilled to bits.

      Thank you for all your help regarding our new fire which is FANTASTIC"

      Michael J. Moore, Bournemouth, November 2008

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