Terms and Conditions

Delivery charges are free unless specified otherwise by us.

We pride ourselves on our rapid service. We aim to despatch all orders as soon as humanly possible and will contact you to arrange delivery.

As we carry our most popular products in stock, we are able to offer fast delivery times. We usually quote 10 to 14 working days** although some deliveries can be carried out much quicker than this. Some items may be out of stock. If this is the case, these deliveries may take up to another 7 working days on top of our delivery time. This also depends on the manufacturer’s available stock.

** Working days does not include Saturdays, Sundays or public holidays.

If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.

PLEASE NOTE: The delivery charges stated cover ground floor only with a one man delivery, if you have any special requests for delivery (for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange special delivery for you, this may come with an additional charge, please contact us for further information.

PLEASE NOTE: We strongly recommend that you do not book fitters for your appliances until you have received and inspected your goods.

AVAILABILITY
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

CANCELLATION AND RETURNS INFORMATION
IMPORTANT INFORMATION & TIME LIMITATIONS
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

Please ensure that you thoroughly inspect your goods for any Cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 7 days of delivery of your goods giving full details of any problems, for us to arrange for suitable action to be taken.

DAMAGED GOODS

If you receive goods in a damaged condition, please make a note of this on the delivery despatch note when signing, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

INCORRECT GOODS/WRONG AMOUNT OF GOODS
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the delivery despatch note when signing, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods

PLEASE NOTE: Do not fit an item if it is damaged or an incorrect item. This counts as acceptance of goods and the item is then non returnable.

UNWANTED ITEMS: You have the right to cancel your order at any time before goods are delivered to you for any reason.

In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us at your own cost.

A 20% restocking fee will be incurred when any goods are sent back unwanted after the 7 day cooling off period, this will be deducted from the your refund.

When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you. All items are subject to inspection. As a consumer you have a duty to return the goods in perfect condition. We advise that you should return the product within its original packaging as it will insure that the product is not damaged on its return journey.

We advise you to take out insurance on your goods when sending them back to our returns dept. If goods arrive to us damaged, you will be charged the full cost of the product.

PLEASE NOTE: we are unable to take back items that are over 28 days old from date of delivery or bespoke/built to order

What isn't covered by this Cooling Off period? Goods that are made to your personal requirements or have been used.

FAULTY ITEMS
If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents).

Please contact us at your earliest convenience. We shall then offer you the following options;

If repairable, the engineer will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair.

Replacement - we shall arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time).

A full refund - providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given.